24 October 2014

Best Way to Answer Behavioral Interview Questions

Watch Don answer sample Behavioral questions. Learn how to answer behavioral interview questions using the STAR Formula. Employers love asking ...

hey everybody down Gorge of it here job

interview tools in this video I'm going to show you the formula for answering behavioral questions and then I'm going to break it apart and give you all the strategies that you need to implement the formula and then I'm going to give you a couple of examples to show you how it's done sound like a good plan so let's get started let's talk about how to answer behavioral interview questions using the star formula now if you don't know this star stands for situation task action and result and the first thing that you want to do when answering a behavioral question is describe a work-related situation or a task that you needed to accomplish and you want to be concise the next thing you want to do is describe the action that you took don't tell them what you might do or you would do you need to tell them what you did and finally you need to describe what happened this is the result phase what did you accomplish what did you learn how much time or money did you save and most importantly does your results solve the problem that you described in step one I mean that's it that's the formula for answering any

behavioral question now behavioral or competency-based interviews are simply a set of questions that ask you to talk about examples from your past work experience so you can help an interviewer figure out you know what your strengths are behavioral interviewers are going to look at three parts they're gonna look at the problem the action and the result of your answer and they're going to take notes about how you answered the question now you don't necessarily have to talk about all three parts in order it's best to talk about the part that your interviewer is most interested in hearing now before your interview I want you to think about your stories and your experiences and how to best make your point every situation is different so you need to be prepared for what you think they will want to hear now let's take a look at some strategies that you can use on your next interview number one carefully listen to your interviewer and the questions they are asking you and let them finish asking you the question and don't jump to any conclusions about how to answer it you might even want to repeat the question

back to them to help you get a better feel for it number two carefully choose your language when answering their questions try to use language that is specific to your industry so you look like more of an expert number three before your interview research keywords terms buzzwords that might be used by the company that you're interviewing with and incorporate that language into your answers number four when giving your answers don't go into extreme detail just give them the basic facts because this allows for two things one it shortens the length of your answer making it more digestible to your interviewer and basically they'll have a better idea of what you said because you explained it in a shorter and simpler manner number two a shorter answer allows your interviewer to ask follow-up questions about some of the details and now this gives you the opportunity to further demonstrate your competencies by answering those specific questions and you'll see what I mean in my examples that I give later in this video okay back to the list number five carefully choose examples from your past that you want to talk about and I say

that because if you're unwilling to go into detail about certain topics then avoid bringing those up in the first place number six one of the best tips I have for you is not to blame anyone for failure on answering and interviewers questions even if someone else is to blame it's your goal to remain positive when answering their questions companies don't like to hire people with a negative influence and who failed to take responsibility for their actions the only person that you can blame is yourself everyone else is off-limits you're not there to defend yourself you're there to get hired so don't act like you're there to defend yourself number seven the best way to answer their questions is to talk about the most important part first this strategy simply applies to our human nature we like to hear the best part first as it keeps us interested in the conversation and when you do this it's easier to keep them interested in you now I want to cover seven behavioral guidelines that will better prepare you for your next interview number one you need to identify the key competencies for the position that you're

interviewing for basically you'd be to know how your strengths relate to the requirements for the position number two look back to your work history what are some of your strongest accomplishments that demonstrate you are highly skilled in each of the key competency areas for the position number three it's best not to list all of your accomplishments on your resume so you have other accomplishments to talk about during your interview number four choose accomplishments that are relevant to the job that fully demonstrate your skills don't talk about unrelated strengths because they don't want to hear them they want to hear what's related to the job number five think about the best way you can explain your accomplishments to an interviewer number six try not to prattle on with your answers keep them short and to the point number seven keep your answers positive and make sure your verbal communication supports your nonverbal communication so you want to use facial expressions move your hands just talk naturally and you should be fine okay that covers the top seven guidelines now let me show you how to implement them let's take a look at a

couple of example behavioral questions here's a good one for there and give an example of a time you had to take charge in changing a corporate policy now first we're gonna start off by describing the situation or the problem so here we go at fidelity when I took over the senior fund managers position I found that the other financial managers were not very aggressive and had a tendency to play it safe with one of our 529 fund portfolios being conservative was good because the fund did not lose any money but at the same time it had a very low return rate then we're gonna go into the action part this is where we tell them what we did so for the next nine months I worked towards educating other fund managers about diversifying and taking about 20% of the 529 fund and putting it into hedge funds and various other investment strategies with the hopes of boosting the funds performance I work directly with all of the managers and showed them the benefits as well as the mitigated risks of my plan now we're gonna go and we're gonna give them the result we're gonna tell them how it worked out here's

the result we received support from upper management and the CEO fidelity to change our policy and allow up to 20% of the 529 portfolio to be invested with hedge funds and other more risky investments within a 12-month period fund performance was up 17% you know and that's it that's why you have to do a short and sweet answer is all that is needed to satisfy the interviewer for a question like this now if you noticed I tied the result back to the original problem the problem was low fund performance the action I took was to educate fund managers to be more aggressive the result was improved fund performance pretty cool huh that's what you want to do so let's do another one so you get the hang of this here's the question if someone on your team didn't do his job how did you resolve this problem now the key to answering this question is by using an example from one of your past jobs how you've had this problem before and what you did to resolve it so here's the situation back at General Electric my work depended on this other guy getting his work done so by him not doing his

job he made me look bad and the last time this happened our whole team was at risk of missing an important deadline if he didn't pull through then they want to tell them what we did to solve the problem the action part of our answer I scheduled some time to speak with him in an attempt to find out what was slowing him down and as it turned out he was confused and not clear of what was expected of him and he did not know how to move forward I then helped him prioritize his tasks to where it made sense to him so for the next two weeks I paid more attention to him and I made it a priority to stop by his desk and follow up with him to make sure that he remained on track and now we're gonna go and we're gonna give him the result we're gonna tell him how the whole thing worked out here's the result and this only took an extra 20 minutes out of my day but was well worth it because we completed our project on time I also didn't have to talk with his supervisor to get this done it was just a small case of where one of my co-workers was falling a little behind and I'm glad I

was there to help him get back on track so that's it that's a perfect answer to a question like this so to recap the problem was the risk of missing future project deadlines the action was simply education and the result was the avoidance of a missed deadline because the project was completed on time do you see how the result ties back to the problem in both of these examples my answers are very short but they're to the point and you can do the same so let's take a look at some behavioral questions you are likely to face on your next interview here's a good one describe a situation in which you felt you made a good decision and yet the consequences were less than desirable how did you handle it here's another describe time when you had multiple projects to complete with minimum human and fiscal resources what did you do how did you make the decisions give an example of how you handle ever-changing priorities and multiple assignments now some of these questions you will get and others you won't but what I did was I put a link on this page to a complete list of behavioral questions that you

might get asked now with some of them they they will they'll be similar to this they'll come in different forms all shapes and sizes so you need to watch out for them but just being exposed to them in this video is a sneak peek of what's coming at you and what you should be preparing for so to help you with all these crazy behavioral questions I've developed a special program called the interview answer accelerator and in this program this is where you can send me your answers to behavioral and identity questions via email and I'll review your answers to these questions to make sure that your answers are making the grade and then I'll reply back with my comments and advices for how you can approve your answers I'll talk to you more about this program in the last video and if you're interested in getting my take on your answers you can sign up for that it's really inexpensive right now but if that's something that you want don't wait around too long either because the program fills up really fast because I can only handle about 25 new student registrations at a time well that's all I have for you today be

sure to let me know what you think and leave me a comment tell me if you recently had a behavioral interview and what happened what did you do did they catch you off guard with any of these questions or were you prepared for them I'd really enjoy hearing your story so leave me a comment and I'll see you in the next video where I'll show you how to answer identity questions now if you want you can watch the next video right now all I ask is that you share it on Facebook tweet it or share it on Google+ and I'll get it all queued up for you or you can wait a day or two and I'll send you an email with a link that will take you directly to that video I'll see you soon hi Don this is Karen thank you so much for helping me out with getting the new job I start my new job and anyway I really appreciate it I got a promotion out of it and I really appreciate all your help and emails with a few questions that I did have and the guide was very very easy to follow and I directed a few people some of my friends to your website so thanks again bye-bye